Reference

What You Agree To When You Use we878

These terms set out the rules that apply to your account, your deposits through DANA, OVO, or GoPay, and your access to every part of the we878 platform — available where local law permits.

Account eligibility rulesDANA, OVO & GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction & access limits
we878 What You Agree To When You Use we878
CONTACT & QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. Queries about deposit conditions via DANA, OVO, or GoPay, account restrictions, or term updates can be directed through any of the channels below. We aim to respond to all formal term-related queries promptly.

Live Chat Available around the clock directly from your account dashboard. Use this for urgent queries about account access, payment holds, or term clarifications.
Email Support Send detailed term-related questions or formal complaints to our support address. We review all submissions and respond with a written record of the outcome.
Account Help Centre Access the self-service help section from your account settings for answers to common questions about these terms, wallet verification, and account status.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data are handled under the obligations set out in these terms. We apply encryption to all account sessions and payment transactions, including those processed through DANA, OVO, and GoPay. Account data is retained only for as long as required under applicable law or our operational obligations, after which it is securely deleted. You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate information, by contacting support through the channels listed on this page.

Data Handling

We collect only the account and transaction data needed to operate your account and process payments. No data is sold or shared with third parties outside our operational and legal obligations.

Cookie Policy

We use cookies to maintain your session and improve platform performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To request access to, correction of, or deletion of your account data, submit a written request via email support. We will respond within the timeframe required under applicable law.

Common Questions About These Terms

These are the questions we receive most often about how our terms apply to accounts, payments, and data. If your question is not covered here, reach out via live chat or email support.

Yes. All transactions processed through DANA, OVO, and GoPay are subject to these terms. Each payment method also carries its own service conditions, which apply alongside ours.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after an update means you accept the new terms.

A breach may result in account suspension or permanent closure, depending on the nature of the violation. Any balance subject to an active investigation may be held pending review.

Submit a written data access request via our email support channel. We will confirm receipt and provide the requested information within the timeframe required under applicable law.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that your use of the platform complies with the laws applicable to you.

Raise a formal dispute via email support with full details of your concern. We review all submissions and provide a written response. Live chat is available for initial queries around the clock.